AT T 3070 User Manual

AT&T  
®
MERLIN  
COMMUNICATIONS SYSTEM  
USER’S GUIDE:  
MODELS 1030 AND 3070  
WITH FEATURE MODULE 5  
Available Features  
Tailor your voice terminal to  
meet your individual needs  
by programming available  
buttons  
features.  
with  
custom  
Use line buttons to call peo-  
ple who aren’t connected to  
your MERLIN system.  
Touch Intercom-Ring or  
Intercom-Voice to use the  
MERLIN system Intercom  
feature.  
Use Conference, Drop,  
Transfer, and Hold for effi-  
cient call-handling.  
Test your voice terminal and  
program its features by  
sliding the T/P switch to T  
(Test) or P (Program).  
Touch Speaker for On-Hook  
Dialing and for Group  
Listening.  
Adjust the volume of your  
voice terminal’s speaker  
and ringing using the  
volume control.  
Touch Recall to disconnect  
a call without hanging up  
your handset.  
Call your MERLIN system  
attendant for messages  
when the light is on next to  
Message. Use Message (in  
program mode) to set your  
voice terminal for making  
data calls and voice calls  
simultaneously.  
Read on to learn how to use these features...and many more.  
2
   
Key to Symbols  
The following symbols are used throughout this guide to illustrate the steps for using your MERLIN system voice terminal.  
After you are familiar with the steps, use the symbols to remind you how to perform each procedure.  
555-1234  
Slide the T/P switch to  
the P position.  
Lift your handset.  
Touch a button.  
(The symbols for buttons  
are shaded and labeled  
to look like the buttons  
on your voice terminal.)  
Transfer  
Don’t lift your handset.  
Slide the T/P switch to  
the center position.  
Dial a number.  
(This can be an outside  
number, an intercom  
number, a feature code,  
or an account number.)  
Hang up your handset.  
Since each symbol represents one action, a sequence of two or more symbols illustrates a procedure. For example:  
Intercom  
Ring  
+
+
intercom  
number  
3
means lift your handset, touch Intercom-Ring, and dial an intercom number.  
 
Placing Calls  
With your MERLIN® system, you can place two types of calls:  
outside calls and intercom calls.  
OUTSIDE CALLS  
To call someone who is not connected to your MERLIN system:  
+
Lift your handset.  
outside  
number  
The MERLIN system automatically selects an available outside  
line.  
Dial the number.  
NOTE: When the red light is on next to a line button, it means  
you are using that line or will get that line if you lift your hand-  
set. When you lift your handset to place a call, the green light  
goes on next to the red light to show that the line is busy.  
To select a specific outside line:  
555-1234  
+
Touch the button for that line.  
Lift your handset.  
4
     
Button Access and Dial Access to Line Pools  
Your MERLIN system may be “pooled,” meaning some or all  
of your outside telephone lines are grouped into one or more  
pools (for example, a pool of local lines, a pool of WATS lines,  
and a pool of Foreign Exchange lines). You make outside calls  
on pooled lines in one of two ways, depending on how your  
system is set up: either you touch a button for direct access to  
a line in a pool (Button Access), or you touch a button and then  
dial a code for access to a specific line pool (Dial Access).  
Ask your system administrator if your system is pooled. If it is,  
find out whether you have Button Access or Dial Access to Line  
Pools. If you have Dial Access, ask for a list of codes for the  
pools.  
To make an outside call with Button Access to Line Pools:  
WATS  
Touch the button for the line pool you want.  
+
+
Lift your handset.  
outside  
number  
When you hear a dial tone, dial the telephone number you  
want.  
To make an outside call with Dial Access to Line Pools:  
Touch a Pool Access button.  
Lift your handset.  
Pool Access  
+
+
+
When you hear a dial tone, dial a code for the line pool you  
want.  
line  
pool  
code  
outside  
number  
When you hear another dial tone, dial the telephone  
number you want.  
5
   
NOTE: Ask your system administrator if your system has  
Automatic Route Selection (ARS). If it does, follow the procedure  
for making outside calls in the next section, “Automatic Route  
Selection.” Neither of the above procedures works for you if your  
system has ARS.  
Automatic Route Selection  
If you have Pool Access buttons, your MERLIN system may  
have Automatic Route Selection (ARS). Ask your system admin-  
istrator if your system has ARS.  
ARS automatically selects an administered route for each out-  
side call you make using a Pool Access button. For example,  
if you touch Pool Access and dial a long distance number, ARS  
may select WATS as the route for your call. In this case, ARS  
automatically routes your call onto a WATS line.  
To place an outside call using ARS:  
Touch a Pool Access button.  
This signals ARS to expect an outside call.  
Pool Access  
Lift your handset.  
Dial the outside telephone number you want.  
+
+
outside  
number  
You hear beeps instead of Touch-Tones or rotary clicks as you dial.  
Wait a few moments.  
If you hear a faster busy signal than normal:  
Touch the same Pool Access button you used to begin your  
call.  
6
     
If you hear a fast MERLIN system busy signal:  
Hang up and redial in a few moments using the Pool Ac-  
cess procedure or the Saved Number Redial feature (see  
page 23).  
NOTE: For ARS to work, you must dial a “1” before dialing a  
long distance number, even if you do not normally do so.  
Line Request  
If you are waiting to use a line that is busy, you can have the  
MERLIN system signal you when the line is free:  
Without lifting your handset, touch the button for the busy  
line.  
555-1234  
The red light next to the button goes on.  
+
When you hear the voice terminal ring briefly, indicating  
the line is available, lift your handset.  
You cancel your Line Request when you touch another line but-  
ton or when you receive or place another call.  
INTERCOM CALLS  
Each voice terminal connected to your MERLIN system has a  
unique 2-digit intercom number. You dial intercom numbers to  
place either ringing or announced intercom calls to people con-  
nected to your MERLIN system.  
Ringing Intercom Calls  
Place ringing intercom calls when you want to have a two-way  
conversation with people connected to your MERLIN system.  
Your calls ring at their voice terminals, and your coworkers lift  
their handsets to hear you and to talk with you.  
7
     
To place a ringing intercom call:  
Touch Intercom-Ring.  
Intercom  
Ring  
+
+
Lift your handset.  
intercom  
number  
Dial a 2-digit MERLIN system intercom number.  
Announced Intercom Calls  
When you place an announced intercom call, your coworker  
hears your voice through the voice terminal speaker. If your  
coworker wants to respond to your announcement, he or she  
speaks through the handset to talk with you. Your voice an-  
nouncements do not interrupt your coworkers’ outside calls, so  
if you need to, you can make an announcement to someone who  
is busy on another line.  
To announce your call through another person’s voice terminal  
speaker:  
Touch Intercom-Voice.  
Intercom  
Voice  
Lift your handset.  
+
+
intercom  
number  
Dial the 2-digit MERLIN system intercom number.  
When you hear a beep, speak into your handset.  
If you try to place an announced intercom call to a voice terminal  
that is programmed to prevent voice announcements (see  
“Voice Announcement Disable,” page 45), your call becomes  
a ringing intercom call.  
8
   
Answering Calls  
To answer a call:  
Lift your handset.  
You are automatically connected to the incoming call.  
You can tell what kind of call you’re receiving by the way your  
voice terminal rings.  
=
=
=
Intercom  
Transferred  
two short and one long ring  
one long ring  
one short and one long ring  
You may personalize these rings to distinguish the ringing of  
your voice terminal from that of others in your office (see “Per-  
sonalized Ringing,” page 44).  
9
   
Fixed Features  
Fixed features are the features assigned to the permanently  
labeled buttons on your voice terminal.  
HOLD  
Hold  
To put a call on hold:  
Pause  
Touch Hold.  
When you put a call on hold, the green light next to the call’s  
line button flashes rapidly. If someone else puts a call on hold  
from another voice terminal, the green light flashes slowly next  
to the call’s line button on your voice terminal.  
To take a call off hold:  
555-1234  
Lift your handset.  
Touch the held call’s button.  
When you leave a call on hold for more than a minute, your voice  
terminal rings to remind you the call is still on hold.  
TRANSFER  
To transfer an outside call from your voice terminal to another  
person in your MERLIN system or to a Group Call Distribution  
group (see “Group Call Distribution,” page 30):  
Transfer  
+
+
Touch Transfer.  
intercom  
number  
Dial the intercom number for the person or dial the Group  
Call Distribution code.  
Hang up.  
10  
       
If the call is not answered within a few rings, it returns to your  
voice terminal.  
Transfer with Voice Announcement  
To announce a transferred call:  
Transfer  
Intercom  
Voice  
+
+
+
Touch Transfer.  
Touch Intercom-Voice.  
Dial the intercom number of the voice terminal to which you  
want to transfer the call.  
Announce the call through your handset.  
intercom  
number  
Hang up.  
You cannot transfer with voice announcement to a Group Call  
Distribution group (see “Group Call Distribution,” page 30).  
CONFERENCE  
You can place a call that includes up to two people outside your  
MERLIN system, two people inside, and you. To set up a con-  
ference call when you already have one of the participants on  
the line:  
Touch Conference.  
Conference  
Touch a line button (or Intercom-Ring, or Intercom-Voice).  
555-1234  
+
+
Dial an outside number (or an intercom number).  
outside  
number  
When the other person answers, announce the conference  
call.  
Repeat this procedure for each person you intend to include in  
the conference.  
11  
       
If you don’t want a participant to listen as you set up the rest of  
the conference call, touch Hold before repeating this procedure.  
To take the person off hold:  
Conference  
555-1234  
+
Touch Conference.  
Touch the button for the line you put on hold.  
If you have several lines on hold, repeat this procedure for each  
one.  
Hold  
Pause  
To remove yourself from a conference call without ending the  
call:  
Touch Hold.  
To rejoin the call:  
555-1234  
Touch a button associated with a line active in the call.  
Drop  
To disconnect a busy or unanswered line when you’re trying to  
set up a conference call, or to disconnect one person at a time  
from a conference call:  
Drop  
555-1234  
Touch Drop.  
+
Stop  
Touch the button of the line to disconnect.  
If you’re setting up a conference call, remember to touch Con-  
ference again before trying to add another call to the  
conference.  
NOTE: You must use the Drop feature when you want to discon-  
nect one person from a conference call. If you press the switch-  
hook, you end the call.  
12  
   
SPEAKER  
You can use your voice terminal’s speaker to monitor a call as  
you dial it, to monitor a call on hold, and to let a group listen to  
your conversation.  
On-Hook Dialing  
Instead of using your handset to listen while you place a call,  
you can use your voice terminal’s built-in speaker:  
Speaker  
Touch Speaker.  
+
+
The green light next to Speaker goes on, and you hear a dial tone  
through your voice terminal’s speaker  
outside  
number  
Dial the number.  
When you hear the other person answer, lift your handset.  
Speaker  
If the line is busy, or if you get no answer:  
Touch Speaker to cancel the call.  
You can use On-Hook Dialing any time instructions tell you to  
lift your handset before dialing. Simply touch Speaker instead  
of lifting your handset.  
Monitor-on-Hold  
When you’ve been put on hold, you can hang up and continue  
working while you wait for the person to return to the call:  
Speaker  
Touch Speaker.  
+
+
Hang up.  
When you hear the other person return to the call, lift your  
13  
handset.  
       
Group Listening  
Speaker  
Without hanging up your handset, touch Speaker.  
You can speak to the other person only through your handset  
unless you have a Hands-Free Unit (see “Hands-Free Unit,”  
page 50).  
NOTE: Before hanging up, touch Speaker again. This prevents  
a squeal from the speaker as your handset comes close to it.  
MESSAGE  
Your MERLIN system attendant can let you know that a  
If you have a 5-button voice terminal, you do not have a Message  
button. However, you can program a button to act as a Message  
button (see “Basic Programming Instructions,” page 16, and the  
Feature Programming Chart on page 55).  
To turn off the message light:  
Message  
Touch Message.  
You can set up a messaging system between your voice terminal  
and another voice terminal using the Notify feature (see “Notify,”  
page 17). The Notify feature works independently of the  
Message feature.  
14  
         
RECALL  
To disconnect a call without hanging up your handset:  
Recall  
Touch Recall.  
NOTE: If you have PBX, Centrex, or Custom Calling features,  
touch Recall any time instructions call for a switchhook flash.  
If you press the switchhook, you disconnect your call.  
15  
     
Custom Features  
Custom features are features that you select and program for  
your voice terminal. The basic programming instructions below  
describe the procedure you follow to program features on your  
voice terminal. You can program most custom features on the  
available buttons on your voice terminal; however, if you have  
a limited number of feature buttons available, you can dial  
special codes to use many of the custom features. Read through  
each feature’s description before you program it on your voice  
terminal.  
BASIC PROGRAMMING INSTRUCTIONS  
Using the following simple procedure, you can assign and  
reassign custom features to any buttons that are not already  
assigned outside lines, intercom lines, or fixed features:  
Label the button(s) you want to program.  
Slide the T/P (Test/Program) switch on the left side  
of the voice terminal toward you to the P (Program)  
position.  
The voice terminal rings every 5 seconds to remind you that  
you are programming and that you cannot place or receive  
calls.  
Home  
+
+
+
programming  
code  
Without lifting your handset, touch the button you  
want to program.  
Dial the feature’s programming code and any other  
numbers required.  
16  
     
If you want to program other buttons, repeat the two  
previous steps.  
Slide the T/P switch to the center position.  
NOTE: If you make a mistake entering a programming code,  
simply touch the button again and reenter the code.  
The following feature descriptions include feature programming  
codes and brief programming instructions. For example:  
To program:  
T/P to P  
Touch the button Dial *84  
T/P to center  
means slide the T/P switch toP, touch the button you want to  
program, dial the programming code (in this case, *84), and  
slide the T/P switch to the center position.  
NOTIFY  
Use the Notify feature to set up a direct messaging system with  
another voice terminal. With this feature, you program a Send  
button to turn on a Notify light next to the corresponding Receive  
button on the voice terminal of someone for whom you often  
have messages. For example, a secretary can notify his or her  
boss that a message is waiting. You can program multiple Send  
and Receive buttons. For each Send button you program on  
your voice terminal, there must be a Receive button that has  
been programmed at the receiving voice terminal, and vice  
versa. Be sure to label the buttons so you can identify the per-  
son notifying you or receiving your notification.  
17  
   
Notify Send  
To program:  
T/P to P  
+ the intercom number of the person you  
want to notify T/P to center  
Touch the button  
Dial *87  
To notify another voice terminal of a message:  
Touch the Send button.  
The green light next to your Send button goes on.  
The green light next to the Receive button on the other voice  
terminal goes on.  
Send John  
NOTE: Remember that for each Send button you  
program on your voice terminal, there must be a  
Receive button programmed on the receiving voice  
terminal.  
To turn off the green light next to the Send button:  
Touch the Send button.  
The green light next to the Send button on your voice ter-  
minal goes off.  
Send John  
The green light next to the Receive button on the other voice  
terminal goes off.  
Notify Receive  
To program:  
T/P to P  
+ the intercom number of the person  
notifying you T/P to center  
Touch the button Dial *88  
A green light next to the Receive button indicates there is a  
message waiting for you.  
18  
     
To turn off the green light next to the Receive button:  
Touch the Receive button.  
The green light next to your Receive button goes off.  
The green light next to the Send button on the other voice  
terminal also goes off.  
Receive Susan  
OUTSIDE AUTO DIAL  
Use the Outside Auto Dial feature for one-touch dialing of fre-  
quently used telephone numbers, account numbers, or PBX,  
Centrex, or Custom Calling feature codes. You can include up  
to 16 numbers and special characters in an Auto Dial sequence.  
To program:  
T/P to P  
Touch the button Dial *90  
+ an outside number, an account  
number, or a PBX, Centrex, or Custom  
Calling feature code T/P to center  
To use the Outside Auto Dial feature:  
Without lifting your handset, touch the Outside Auto  
Dial button for the number you want to dial.  
Home  
+
+
Your voice terminal speaker goes on, and you hear dialing.  
When you hear the other person answer, lift your  
handset.  
If the line is busy or if no one answers:  
Speaker  
Touch Speaker to cancel the call.  
19  
     
Special Characters in Programmed Dialing Sequences  
You may occasionally need to program a pause, stop, or switch-  
hook flash into an Outside Auto Dial or Speed Dial sequence,  
or you may need to switch from rotary to Touch-Tone signals in  
the middle of a programmed dialing sequence. To do so, you  
need to enter the following special characters when you pro-  
gram the sequence.  
Pause. To program a pause (1.5 seconds) into a dialing se-  
quence (for example, between a pool access code and an out-  
side telephone number):  
Hold  
Drop  
Touch Hold (Pause).  
Pause  
Stop. To program a stop into a dialing sequence (for example,  
to program a stop between an alternate long distance telephone  
number and your access code):  
Touch Drop (Stop).  
Stop  
To resume the dialing sequence after the stop, touch the Auto  
Dial button or dial the Speed Dial code again.  
Touch-Tone Enable. To program Touch-Tone Enable into a dial-  
ing sequence (for example, to use a credit card authorization  
service):  
Transfer  
Touch Transfer.  
Switchhook Flash. To program a switchhook flash into a dial-  
ing sequence (for example, if you program a button with a PBX,  
Centrex, or Custom Calling feature code):  
20  
   
Touch Recall.  
Recall  
Hold  
Pause  
+
Touch Hold (Pause).  
AUTO INTERCOM  
Use the Auto Intercom feature for one-touch dialing of intercom  
numbers.  
If you program this feature on a button with lights, the green light  
next to the button goes on when the person at that intercom uses  
his or her voice terminal or uses the Do Not Disturb feature. You  
can use an Auto Intercom button whenever you would usually  
dial an intercom number.  
T/P to P  
+ a MERLlN system intercom number  
T/P to center  
Touch the button  
Dial *91  
To program:  
Ringing Intercom Calls  
To place a ringing intercom call with one touch:  
Touch the Auto Intercom button for the intercom number  
John  
+
you want to dial.  
Your voice terminal speaker goes on, and you hear ringing.  
NOTE: If the red light next to Intercom-Voice is on, touch  
Intercom-Ring before you touch the Auto Intercom button.  
When you hear the other person answer, lift your handset.  
Speaker  
If the line is busy or if no one answers:  
Touch Speaker to cancel the call.  
21  
         
Announced Intercom Calls  
To place an announced intercom call:  
If the red light next to it is not already on, touch  
Intercom-Voice.  
Touch the Auto Intercom button for the intercom number  
you want to dial.  
Intercom  
Voice  
John  
+
+
Your speaker goes on, and you hear a beep.  
Lift your handset and begin speaking.  
PERSONAL SPEED DIAL  
(5- and 10-button voice terminals only)  
When you don’t have many buttons available to program for Out-  
side Auto Dial, you can use the programming instructions below  
to assign a 3-character Personal Speed Dial code (#01 through  
#22) to each telephone number, account number, or PBX, Cen-  
trex, or Custom Calling code you frequently dial. You can assign  
a sequence containing up to 16 numbers and special characters  
to a Personal Speed Dial code.  
T/P to P  
Dial a Personal Speed Dial  
Dial *90 + a  
To program:  
code (#01 through #22)  
telephone number, an account number,  
or a PBX, Centrex, or Custom Calling  
feature code T/P to center.  
To place a call using a Personal Speed Dial code:  
+
Lift your handset.  
personal  
speed dial  
code  
Dial a Personal Speed Dial code (#01 through #22).  
22  
       
SYSTEM SPEED DIAL  
System Speed Dial is similar to Personal Speed Dial in that  
3-character codes (#60 through #99) represent frequently dialed  
telephone numbers. However, you do not assign the codes to  
telephone numbers; your system administrator is the only one  
who can assign a System Speed Dial code to a telephone  
number, and everyone connected to your MERLIN system can  
use those System Speed Dial codes.  
To place a call using a System Speed Dial code:  
Lift your handset.  
+
system  
speed dial  
code  
Dial a System Speed Dial code (#60 through #99).  
Using a System Speed Dial Button  
You can use the instructions below to program buttons with fre-  
quently used System Speed Dial codes.  
To program:  
T/P to P  
+ a System Speed Dial code (60 through  
99—do not enter the #) T/P to center  
Touch the button  
Dial *95  
To place a call using a System Speed Dial button:  
Lift your handset.  
Denver Office  
+
Touch the button for the System Speed Dial code you want  
to dial.  
SAVED NUMBER REDIAL  
Use the Saved Number Redial feature to save a number for  
quick redialing later. (The number cannot contain a pause, a  
23  
       
stop, a Touch-Tone enable, or a switchhook flash.) If you have  
a 34-button voice terminal, use the instructions below to pro-  
gram a button with the Saved Number Redial feature. If you have  
a 5- or 10-button voice terminal, there’s no need for any special  
programming. You simply dial a code to use this feature, thus  
saving a feature button for a custom feature that requires a  
button.  
T/P to P  
Touch the button Dial *74  
To program:  
T/P to center  
If you program a Saved Number button, you can save a number  
with the touch of a button. So when you dial a number you want  
to redial later:  
Saved Number  
Before hanging up, touch Saved Number.  
When you want to save a new number, repeat the above  
procedure.  
To redial the number later:  
Saved Number  
+
Lift your handset.  
Touch Saved Number.  
Using a Dial Code (5- and 10-button voice terminals only)  
When you dial a number you want to save for later redialing:  
Before hanging up, dial #23.  
#23  
To redial the number you saved:  
Lift your handset.  
+
Dial #23.  
24  
#23  
 
LAST NUMBER REDIAL  
Use the Last Number Redial feature to redial the number you  
dialed most recently. (The number cannot contain a pause, a  
stop, a Touch-Tone enable, or a switchhook flash.) If you have  
a 34-button voice-terminal, you can follow the programming in-  
structions below to program this feature onto a button. If you  
have a 5- or 10-button voice terminal, you can dial a code to use  
this feature and save a button for another use.  
To program:  
T/P to P  
T/P to center  
Touch the button Dial *73  
If you program a Last Number button, you can redial the number  
you most recently called with the touch of a button:  
Lift your handset.  
Last Number  
+
+
Touch Last Number.  
Using a Dial Code (5- and 10-button voice terminals only)  
To redial a number using the Last Number Redial code:  
Lift your handset.  
Dial #24.  
#24  
MANUAL SIGNALING  
Use the Manual Signaling feature to generate a beep at a  
coworker’s voice terminal. Assign a Manual Signaling button to  
each person you want to signal.  
T/P to P  
Touch the button  
Dial * 6  
To program:  
+ an intercom number  
T/P to center  
25  
       
To signal a coworker:  
Without lifting your handset, touch a Manual Signaling  
button.  
Signal Mary  
+
You can also touch a Manual Signaling button to signal some-  
one while you have an outside call in progress. If you program  
this feature on a button with lights, the green light next to the  
button goes on when your coworker uses his or her voice ter-  
minal or uses the Do Not Disturb feature.  
LOUDSPEAKER PAGE  
If you have a loudspeaker paging system, you can make an-  
nouncements using your voice terminal. Your system may have  
as many as three paging zones; you can choose to make an an-  
nouncement to one or all of the zones.  
If you have available feature buttons, you can use the instruc-  
tions below to program a button for each loudspeaker paging  
zone. However, it isn’t necessary to program a button for  
loudspeaker paging. You may dial a code instead.  
To program:  
T/P to P  
Touch the button  
Dial *91  
+ a paging zone code (80=all zones,  
81=zone 1, 82=zone 2, 83=zone 3)  
to center  
T/P  
26  
       
When you have a Loudspeaker Page button for the zone you  
want to page:  
Touch the Loudspeaker Page button for the zone you want  
Lsp. Page 1  
to page.  
+
When you hear a beep, lift your handset and make your  
announcement.  
Using a Dial Code  
To page a zone using a dial code:  
Touch Intercom-Voice or Intercom-Ring.  
Lift your handset.  
Dial one of the following codes:  
Intercom  
Voice  
+
+
80 for all zones  
loudspeaker  
page  
zone 1  
zone 2  
zone 3  
81  
82  
83  
code  
When you hear a beep, speak into your handset.  
When you hang up, you turn off the loudspeaker.  
27  
 
GROUP PAGE  
Use the Group Page feature to make announcements through  
the speakers in groups of 10 voice terminals specified by your  
system administrator. Your system can have as many as seven  
groups. You can use the instructions below to program buttons  
for the groups you want to page. Or, you can save your feature  
buttons for other uses and dial a code to use the Group Page  
feature.  
T/P to P  
Touch the button Dial *91  
To program:  
+ a Group Page code (841=group 1,  
842=group 2, 843=group 3, 844=  
group 4, 845=group 5, 846=group 6,  
847=group 7) T/P to center.  
To use a Group Page button to make an announcement through  
a group of voice terminal speakers:  
Touch the Group Page button for the group you want to  
Group Page 1  
+
page.  
When you hear a beep, lift your handset and make your  
announcement.  
28  
     
Using a Dial Code  
To page a group using a dial code:  
Touch Intercom-Voice or Intercom-Ring.  
Lift your handset.  
Dial the code for the group you want to page.  
841 for group 1  
842  
843  
844  
845  
846  
847  
group 2  
group 3  
group 4  
group 5  
group 6  
group 7  
Intercom  
Voice  
+
+
group  
page  
code  
When you hear a beep, speak into your handset.  
29  
 
GROUP CALL DISTRIBUTION  
Use the Group Call Distribution feature to place an intercom call  
or transfer an outside call to a specific group of voice terminals.  
When you place or transfer a call to a Group Call Distribution  
group—for example, the Sales Department—the system selects  
a voice terminal in the group to receive your call. Your system  
administrator can assign up to 15 voice terminals to a group.  
Your system can have as many as six groups. You can use the  
instructions below to program buttons for the groups you want  
to call. Or, you can save your feature buttons for other uses and  
dial a code to use the Group Call Distribution feature.  
T/P to P  
Touch the button Dial *91  
To program:  
+ a Group Call Distribution code  
(850=group 1, 851=group 2, 852=  
group 3, 853=group 4, 854=group 5,  
855=group 6)  
T/P to center  
To Place an Intercom Call  
To use a Group Call Distribution button to call a group:  
Touch the Group Call Distribution button for the group you  
want to call.  
Group Call  
Sales  
+
The system selects a voice terminal in the group to receive your call.  
When you hear a beep, lift your handset.  
Using a Dial Code  
To call a group using a dial code:  
Touch Intercom-Voice or Intercom-Ring.  
Lift your handset.  
30  
     
Dial the code for the group you want to call.  
850 for group 1  
group 2  
group 3  
group 4  
group 5  
group 6  
851  
852  
853  
854  
855  
Intercom  
Ring  
+
+
group call  
distribution  
code  
When you hear a beep or when the person answers, speak  
into your handset.  
To Transfer an Outside Call  
To transfer a call to a Group Call Distribution group:  
Transfer  
Group Call  
Sales  
Touch Transfer.  
+
+
Touch the Group Call Distribution button for the group to  
whom you want to transfer the call.  
The system selects a voice terminal in the group to receive the call.  
NOTE: If your system is administered for One-Touch Transfer,  
you do not have to touch Transfer to transfer an outside call (see  
“One-Touch Transfer or One-Touch Hold with Call Announce-  
ment,” page 32).  
Using a Dial Code  
To transfer an outside call to a Group Call Distribution group  
using a dial code:  
Transfer  
Touch Transfer.  
+
+
Dial the appropriate group code.  
group call  
distribution  
code  
31  
Hang up.  
 
ONE-TOUCH TRANSFER OR ONE-TOUCH HOLD WITH  
CALL ANNOUNCEMENT  
The way in which you use Auto Intercom buttons and Group Call  
Distribution, Loudspeaker Page, or Group Page buttons with  
outside calls depends on whether your system is administered  
for One-Touch Transfer or One-Touch Hold with Call Announce-  
ment. Ask your system administrator which feature is admin-  
istered for your system, then follow the appropriate procedure  
below.  
One-Touch Transfer  
If your system is administered for One-Touch Transfer and you  
have an Auto Intercom or Group Call Distribution button for the  
person or group to whom you want to transfer an outside call,  
you can transfer the call with one touch:  
Touch the button for the person or group to whom you are  
transferring the call.  
John  
+
Hang up.  
One-Touch Hold with Call Announcement  
If your system is administered for One-Touch Hold with Call  
Announcement and you have an Auto Intercom, Group Call  
Distribution, Loudspeaker Page, or Group Page button for the  
person or group you want to notify, you can put the outside call  
on hold and place an announced intercom call with one touch:  
Touch the button for the person or group whom you want  
to notify.  
John  
The call is put on hold. The announced intercom call is placed.  
When you hear a beep, speak into your handset.  
32  
       
son or group answer the call by using the Line Pickup feature.  
NOTE: If you try to place an announced intercom call to a voice  
terminal that is programmed to prevent voice announcements  
(see “Voice Announcement Disable,” page 45), your call  
becomes a ringing intercom call.  
AUTO ANSWER-ALL  
If you have a modem or answering machine connected to your  
voice terminal, program an Auto Answer-All button so you can  
set your answering equipment to go on automatically when you  
receive ringing calls. Program this feature on a button with lights.  
To program:  
T/P to P  
T/P to center  
Touch the button Dial *75  
To have calls answered automatically:  
Auto Answer-  
All  
Touch Auto Answer-All.  
The green light next to the button goes on.  
To go back to answering calls yourself:  
Auto Answer-  
All  
Touch Auto Answer-All.  
The green light next to the button goes off.  
33  
       
AUTO ANSWER-INTERCOM  
If you have an optional Hands-Free Unit connected to your voice  
terminal, program an Auto Answer-Intercom button so you can  
set your Hands-Free Unit to go on automatically when you  
receive intercom calls. Program this feature on a button with  
lights.  
To program:  
T/P to P  
Touch a button Dial *70  
T/P to center  
To have intercom calls answered automatically:  
Auto Answer-  
Intercom  
Touch Auto Answer-Intercom.  
The green light next to the button goes on.  
To go back to answering calls yourself:  
Touch Auto Answer-Intercom.  
Auto Answer-  
Intercom  
The green light next to the button goes off.  
CALL COVERAGE  
Use the Call Coverage feature to receive calls directed to  
another voice terminal. Follow the instructions below to program  
a Cover button for each person you want to cover (you can have  
up to six Cover buttons). Program this feature on buttons with  
lights.  
T/P to P  
the intercom number of the person you  
want to cover T/P to center  
Touch a button  
Dial *4 +  
To program:  
34  
       
When you receive a call for a person you’re covering, your voice  
terminal rings and the green light next to that person’s Cover  
button flashes. To answer the call:  
Lift your handset.  
You can program Cover buttons so covered calls ring im-  
mediately, after a delay, or don’t ring at all (see “Programmable  
Line Ringing,” page 43). If you program a Cover button not to  
ring, the green light still flashes next to the Cover button when  
a call comes in, and you can still answer the call:  
Cover John  
+
Touch the Cover button.  
Lift your handset.  
If someone is covering your calls, you may want to program your  
voice terminal to ring after a delay, but your voice terminal can-  
not be set to “no ring.” If you share lines with another person,  
use Programmable Line Ringing to cover one another’s calls  
(see “Programmable Line Ringing,” page 43).  
Coverage Inhibit  
With a Coverage Inhibit button, you can temporarily turn off the  
Call Coverage feature so your calls don’t ring at another voice  
terminal. Program this feature on a button with lights.  
To program:  
T/P to P  
Touch the button Dial *77  
T/P to center  
To stop Call Coverage:  
Touch Coverage Inhibit.  
Coverage  
Inhibit  
35  
The green light next to the button goes on.  
       
To restore Call Coverage:  
Touch Coverage Inhibit again.  
Coverage  
Inhibit  
The green light next to the button goes off.  
Using Call Coverage and Coverage Inhibit to Forward Calls  
You can set up a call forwarding feature using Call Coverage  
and Coverage Inhibit. If you are often away from your voice ter-  
minal, but near another voice terminal connected to your  
MERLIN system:  
Program a Cover button on the other voice terminal to cover  
your calls.  
Calls to you ring at the other voice terminal as well as at your own.  
When you want calls to ring only at your voice terminal:  
Coverage  
Inhibit  
Touch Coverage Inhibit.  
DO NOT DISTURB  
If you don’t want to be interrupted as you work, use the Do Not  
Disturb feature to prevent calls from ringing at your voice ter-  
minal. Program this feature on a button with lights.  
To program:  
T/P to P  
T/P to center  
Touch the button Dial *71  
To prevent calls from ringing at your voice terminal:  
Touch Do Not Disturb.  
Do Not Disturb  
The green light next to the button goes on.  
36  
       
When the Do Not Disturb feature is active, the green light next  
to your line button flashes when you receive outside calls, but  
your voice terminal does not ring. Calls transferred to you return  
to the sender after a prescribed number of rings (set by your  
system administrator), and intercom calls to you get a busy  
signal.  
Do Not Disturb  
Touch Do Not Disturb again.  
The green light next to the button goes out.  
NOTE: If you have a Cover button for one or more people (see  
“Call Coverage,” page 34), their voice terminals ring when you  
call them on the intercom from your voice terminal even if they  
are using the Do Not Disturb feature.  
PRIVACY  
If you share an outside line with other people connected to your  
MERLIN system, you can use the Privacy feature to prevent  
others from accidentally joining your telephone conversations.  
Program this feature on a button with lights.  
T/P to P  
T/P to center  
Touch the button Dial *72  
To program:  
To prevent others from joining your calls:  
Before placing or receiving a private call, touch Privacy.  
Privacy  
The green light next to the button goes on.  
37  
       
The feature remains active until you:  
Touch Privacy again.  
Privacy  
The green light next to the button goes off.  
TOUCH-TONE ENABLE  
(Only for systems with rotary lines)  
If you have telephone lines that carry rotary signals, you can use  
the Touch-Tone Enable feature to switch to Touch-Tone signals  
midway through a dialing sequence. This lets you take advan-  
tage of bank-by-phone, credit card authorization, and alternate  
long distance services.  
T/P to P  
T/P to center  
Touch the button Dial *76  
To program:  
To switch from rotary pulse to Touch-Tone signals as you dial a  
number:  
Lift your handset.  
Dial the first part of the number.  
Touch Touch-Tone Enable.  
Touch-Tone  
Enable  
+
+
+
Dial the remaining numbers.  
The Touch-Tone Enable feature turns off when you hang up your  
handset or touch Recall.  
38  
       
ACCOUNT NUMBER ENTRY  
(For use only with the SMDR feature)  
With an Account Number button, you can enter an account  
number that identifies who should be billed for the call. Program  
this feature on a button with lights.  
To program:  
T/P to P  
T/P to center  
Touch a button Dial *82  
To enter an account code:  
Touch Account Number while you have a call in progress.  
The green light next to the button flashes.  
Dial the account code.  
Account Number  
Account Number  
+
+
account  
code  
Touch Account Number again.  
If the account code is entered properly, the green light next to the  
button stops flashing and stays on.  
If you enter the account code incorrectly, keep the call in pro-  
gress and simply repeat the above procedure.  
CALL PARK  
Use the Call Park feature to put a call on hold for someone to  
pick up from any voice terminal in your MERLIN system. You  
can use the instructions below to program a Call Park button  
on your voice terminal. Or, you can save a feature button for  
another use, and dial a code to park a call.  
If you have a loudspeaker paging system, you can use it to an-  
nounce the call.  
39  
       
If no one answers a parked call, your voice terminal rings to re-  
mind you the call is still parked.  
T/P to P  
Touch a button Dial *86  
To program:  
T/P to center  
To park a call using a Call Park button:  
Call Park  
Touch Call Park.  
+
Hang up.  
Using a Dial Code  
To park a call using a dial code:  
Transfer  
Touch Transfer.  
+
+
The green light next to the line’s button flashes.  
Dial your own intercom number.  
Hang up.  
your  
intercom  
number  
CALL PICKUP  
Use the Call Pickup feature to answer a call that is ringing,  
parked, or on hold at another MERLIN system voice terminal.  
You can use the instructions below to program a button for Call  
Pickup, or, if you want to save a feature button for another use,  
you can use a dial code to pick up a call.  
T/P to P  
T/P to center  
Touch a button Dial *85  
To program:  
40  
     
To pick up a call using a Call Pickup button:  
+
+
Call Pickup  
Touch Call Pickup.  
intercom  
number  
Lift your handset.  
Dial the intercom number of the voice terminal holding the  
call.  
Using a Dial Code  
To pick up a call using a dial code:  
Touch Intercom-Ring or Intercom-Voice.  
Lift your handset.  
Intercom  
Ring  
Dial *7.  
+
+
Dial the intercom number of the voice terminal holding the  
call.  
LINE PICKUP  
+
Use this feature to pick up a specific line that is parked, on hold,  
or ringing at another voice terminal. This feature offers three  
options:  
* 7  
intercom  
number  
Program one Line Pickup button and use it with 2-digit line  
codes to pick up lines.  
Program individual buttons to pick up specific lines.  
Use a dial code and a 2-digit line code to pick up a line.  
If you do not have a list of 2-digit line codes for your outside lines,  
ask your system administrator for one.  
41  
       
Using a Single Line Pickup Button  
T/P to P Touch the button Dial  
To program:  
*84 T/P to center.  
To pick up a line using this option:  
Touch Line Pickup.  
Line Pickup  
+
+
Lift your handset.  
line  
code  
Dial the 2-digit line code for the line you want to pick up.  
Using Buttons Programmed to Pick Up Specific Lines  
T/P to P  
*84 + the 2-digit line code for the line  
T/P to center  
Touch the button  
Dial  
To program:  
To pick up a line using this option:  
Touch the button for the line you want to pick up.  
Lift your handset.  
Pickup  
+
555-1234  
Using a Dial Code  
To pick up a line using a dial code:  
Touch Intercom-Ring or Intercom-Voice  
Lift your handset.  
Intercom  
Ring  
Dial *8.  
+
+
+
Dial the 2-digit line code for the line you want to pick up.  
*8  
line  
code  
42  
 
Ringing and Line Selection Options  
RINGING OPTIONS  
Programmable Line Ringing  
You can determine whether calls coming in through a line pool,  
your individual line, or a line you’re covering ring immediately,  
ring after a delay, or do not ring at all.  
NOTE: This does not affect intercom calls or calls transferred  
to you.  
If you share lines with someone, use this feature to cover out-  
side calls for one another. For example, if you want your  
coworker’s calls always to ring first at your voice terminal, pro-  
gram your lines to ring immediately and your coworker’s to ring  
after a delay or not at all. Or, if you want to cover that person’s  
outside calls only when he or she is out of the office, program  
your lines to ring after a delay and your coworker’s lines to ring  
immediately.  
If your voice terminal has Pool Access buttons, calls coming in  
on the pooled lines do not ring at your voice terminal unless you  
change the setting for your Pool Access buttons.  
43  
       
To program line ringing:  
Slide the T/P switch to the P position.  
Touch the line button successively until the red light in-  
dicates the type of ringing you want.  
555-1234  
+
+
Red light on  
immediate ring  
delayed ring  
no ring  
=
=
=
Red light flashing  
Red light off  
Slide the T/P switch to the center position.  
If your lines are not pooled, the green light flashes next to the  
line button when a call comes in for you, even if you program  
the line not to ring. If you want to answer the call:  
Touch the button next to the flashing green light.  
555-1234  
+
Lift your handset.  
Personalized Ringing  
If your voice terminal’s ringing is easily confused with the ring-  
ing of other nearby voice terminals, you can choose another  
ringing pattern from eight different ringing options.  
To program Personalized Ringing:  
Slide the T/P switch to the P position.  
You hear the ringing sound that your voice terminal makes when  
you receive an outside call.  
Touch Speaker.  
The ringing sound changes.  
44  
     
Touch Speaker repeatedly until you hear a ringing sound  
you like.  
Slide the T/P switch to the center position.  
Speaker  
Speaker  
+
+
+
Voice Announcement Disable  
Ordinarily, people can announce calls through your voice ter-  
minal speaker. However, you can prevent voice announcements  
and have all intercom calls ring instead.  
To program Voice Announcement Disable:  
Slide the T/P switch to the P position.  
Touch Intercom-Voice.  
=
=
Green light on  
Green light off  
voice signal allowed  
voice signal prevented  
Intercom  
Voice  
+
+
Slide the T/P switch to the center position.  
AUTOMATIC LINE SELECTION  
This feature controls the order in which the system selects out-  
side lines when you lift your handset to place a call. You can,  
for instance, program the line you use most often to be the first  
line in the Automatic Line Selection sequence, and a line you  
use less often to be the next line the system selects. Then, when  
you lift your handset, the system automatically selects the line  
you usually use, if that line is not busy. If it is busy, the system  
automatically selects your second choice, unless that line is  
busy, and so on.  
You can specify up to eight of your outside lines (both individual  
and pooled) and intercom lines for Automatic Line Selection.  
45  
     
NOTE: If you plan to program other features when you program  
Automatic Line Selection, you must program Automatic Line  
Selection first. If you are already in the middle of a programming  
session, slide the T/P switch to center and then back to P before  
programming this feature.  
Slide the T/P switch to the P position.  
Dial **.  
555-1234  
+
+
+
Touch the line buttons in the order you prefer.  
Slide the T/P switch to the center position.  
**  
NOTE: If you dial ** and then do not touch a line button, Pool  
Access button, or Intercom button, you cancel Automatic Line  
Selection.  
46  
 
Simultaneous Voice and Data Calls  
If you have a General Purpose Adapter and a modem connected  
to your voice terminal, you can use the Simultaneous Voice and  
Data Calls feature. You may be speaking with someone on the  
telephone and wish to obtain some data from a computer to sup-  
port your conversation. Or you may want to make a voice call  
while you are sending data to someone outside your business.  
With Simultaneous Voice and Data Calls, you can make voice  
calls and data calls at the same time.  
NOTE: You cannot use your Hands-Free Unit when the  
Simultaneous Voice and Data Calls feature is active.  
To enter simultaneous voice and data mode:  
Slide the T/P switch to the P position.  
Touch Message.  
Message  
+
+
The green light next to the button goes on.  
Slide the T/P switch to the center position.  
The green light next to the button goes off unless you have a  
message waiting.  
To make a data call:  
Touch Speaker.  
Speaker  
+
Dial the outside telephone number or intercom number for  
your host computer.  
outside  
number  
47  
   
When the computer returns the carrier signal, turn on your  
modem.  
The green light next to the line or Intercom button you used to call  
the computer begins to flash and continues to flash until you end  
the data call.  
Log on from your terminal keyboard.  
To end a data call:  
Log off from your terminal keyboard.  
Turn off your modem.  
The green light next to the line or Intercom button you used to make  
your data call goes off.  
You can keep your voice terminal in simultaneous voice and data  
mode indefinitely. If you want to leave this mode, however, follow  
these steps:  
Slide the T/P switch to theP position.  
The green light next to Message goes on.  
Message  
Touch Message.  
+
+
The green light next to the button goes off.  
Slide the T/P switch to the center position.  
48  
 
Using PBX, Centrex, or Custom Calling Features  
If you have PBX, Centrex, or Custom Calling features, use them  
exactly as their instructions describe with one important excep-  
tion: Any non-  
MERLIN system feature code that begins with  
a “#” must be preceded by another “#”. For example, if PBX,  
Centrex, or Custom Calling instructions tell you to dial  
#1234  
you must dial  
##1234  
to use the feature with your MERLIN system.  
Similarly, when you program a PBX, Centrex, or Custom Call-  
ing feature code beginning with “#” for Outside Auto Dial or  
Speed Dial, you must enter “##” before you enter the rest of  
the feature code.  
49  
 
Optional Equipment  
HANDS-FREE UNIT  
The Hands-Free Unit is a high-quality speakerphone that allows  
you to use your voice terminal without lifting your handset.  
NOTE: Any custom feature that ordinarily activates your voice  
terminal’s speaker activates your Hands-Free Unit.  
Placing Calls  
To place outside calls using your Hands-Free Unit:  
Touch Speakerphone On/Off on the Hands-Free Unit.  
Dial a number, or touch an Outside Auto Dial button.  
When you hear the other person answer the phone, begin  
talking.  
To end the call, touch Speakerphone On/Off.  
To place intercom calls using your Hands-Free Unit:  
Touch Intercom-Ring or Intercom-Voice.  
Touch Speakerphone On/Off on the Hands-Free Unit.  
Dial an intercom number.  
Speak when you hear the other person answer (ringing in-  
tercom calls), or when you hear a beep (announced inter-  
com calls).  
To end the call, touch Speakerphone On/Off.  
50  
       
Answering Calls  
To answer a call with your Hands-Free Unit:  
Touch Speakerphone On/Off and begin speaking.  
To temporarily remove yourself from a conversation to consult  
with someone else in your room:  
Touch Microphone On/Off.  
The green light next to the button goes off.  
To participate in the conversation again, touch Microphone  
On/Off again.  
The green light next to the button goes on.  
If you lift your handset during a call, you turn off the Hands-Free  
Unit. To turn it on again:  
Touch Speakerphone On/Off.  
Hang up your handset.  
GENERAL PURPOSE ADAPTER  
The General Purpose Adapter enables you to place and receive  
calls through a cordless telephone, a facsimile machine, or data  
transmission equipment. It also allows you to place calls with  
a Touch-Tone autodialer and to receive calls with an answering  
machine.  
To learn how to use the adapter with your equipment, refer to  
the instructions that come with the adapter.  
51  
       
Index  
Personalized Ringing, 44 - 45  
Placing Calls, 4 - 8, 50  
Intercom, 7 - 8, 50  
Outside, 4 - 6, 50  
Programmable Line Ringing, 43 - 44  
Delayed Ring, 43 - 44  
Immediate Ring, 43 - 44  
No Ring, 43 - 44  
Hands-Free Unit, 14, 47, 50 - 51  
Hold, 10  
SMDR, 39  
Answering Calls, 9, 51  
Answering Machine, 51  
And General Purpose Adapter, 51  
Assigning Custom Features to Buttons, 16  
Auto Answer-All, 33, 54  
Auto Intercom, 21 - 22, 54  
32 - 33  
Intercom Calls, 7 - 8, 50  
Announced, 8, 50  
Ringing, 7 - 8, 50  
Last Number Redial, 25, 53  
Line Pickup, 41 - 42  
Line Pools, 5 - 6  
Recall, 2, 15  
Ringing Options, 43 - 45  
Button Access,  
5
Call Coverage, 34 - 35, 43, 55  
Call Forwarding, 36  
Call Park, 39 - 40, 55  
Call Pickup, 40 - 41, 55  
Conference Calls, 2, 11 - 12  
Drop, 12  
Hold, 10  
Rejoining, 12  
Coverage Inhibit, 35 - 36, 55  
Programming Instructions, 16  
SMDR, 39  
Speaker, 2, 13 - 14  
Special Characters, 20 - 21  
Pause, 20  
Message, 14, 47 - 48, 55  
Modem, 47 - 48  
Notify, 17 - 19, 56  
32 - 33  
On-Hook Dialing, 2, 13  
Optional Equipment, 50 - 51  
Outside Auto Dial, 19 - 21, 53  
Outside Calls, 4 - 7, 50  
Stop, 20  
Touch-Tone Enable, 20  
System Speed Dial, 23, 53  
Data Calls, 47 - 48  
Do Not Disturb, 36 - 37, 55  
Drop, 2, 12  
Touch-Tone Enable, 20, 38  
T/P Switch, 2, 16  
Transfer, 2, 10 - 11, 32  
Paging, 26 - 29, 54  
Feature Programming Chart, 53 - 56  
Fixed Features, 10 - 15  
One-Touch Transfer, 32  
Transfer with Voice Announcement, 11  
Group Page, 28 - 29, 54  
Loudspeaker Page, 26 - 27, 54  
Personal Speed Dial, 22, 53  
Group Page, 28 - 29, 54  
Group Call Distribution, 30 - 31  
Voice Announcement Disable, 45  
Volume Control,  
2
52  
 
Feature Programming Chart  
Use the chart below as a quick reference when you want to program features onto your voice terminal.  
Feature Name  
(Suggested Button Label)  
Programming Code  
Notes  
QUICK DIALING FEATURES  
Dial *90 + an outside number, an account  
number, or a PBX, Centrex, or Custom Calling  
feature code.  
Outside Auto Dial  
(name or location)  
See page 19.  
A button with lights is recommended but not re-  
quired. See page 21.  
Auto Intercom  
(name or location)  
Dial *91 + a MERLIN system intercom  
number.  
Dial a Personal Speed Dial code (#01 through  
#22) + *90 + an outside telephone number,  
an account number, or a PBX, Centrex, or  
Custom Calling feature code.  
This feature does not use a button. For 5- and  
10-button voice terminals only. See page 22.  
Personal Speed Dial  
(does not use a button)  
Dial *95 + a System Speed Dial code (60  
through 99).  
System Speed Dial  
(name or location)  
See page 23.  
Dial *74.  
can dial a code to use this feature. See page 23.  
Saved Number Redial  
(Saved Number)  
Dial *73.  
If you have a 5- or 10-button voice terminal, you  
can dial a code to use this feature. See page 25.  
Last Number Redial  
(Last Number)  
Dial *6 + the intercom number for the person  
you want to signal.  
Manual Signaling  
(Signal “name”)  
See page 25.  
53  
   
Feature Programming Chart (continued)  
Feature Name  
(Suggested Button Label)  
Programming Code  
Notes  
PAGING FEATURES  
Dial *91 + one of the following codes:  
80 for all zones  
Loudspeaker Page  
(Page “number or name”)  
See page 26.  
zone 1  
zone 2  
zone 3  
81  
82  
83  
Dial *91 + one of the following codes:  
841 for group 1  
See page 28.  
Group Page  
(Grp. Page “number or  
name”)  
842 group 2  
group 3  
844 group 4  
843  
group 5  
group 6  
847 group 7  
845  
846  
AUTO ANSWER FEATURES  
Requires a General Purpose Adapter and a but-  
ton with lights. Used only with a modem or an  
answering machine. See page 33.  
Dial *75.  
Dial *70.  
Auto Answer-All  
(Auto Answer-All)  
Requires a Hands-Free Unit and a button with  
lights. See page 34.  
Auto Answer-Intercom  
(Auto Answer-Intercom)  
54  
 
Feature Programming Chart (continued)  
Feature Name  
(Suggested Button Label)  
Programming Code  
Notes  
CALL COVERAGE FEATURES  
Dial *4 + the intercom number of the person  
you want to cover.  
Requires a button with lights. See page 34.  
Requires a button with lights. See page 35.  
Call Coverage  
(Cover “name”)  
Dial *77.  
Coverage Inhibit  
(Coverage Inhibit)  
OTHER FEATURES  
Privacy  
(Privacy)  
Dial *72.  
Dial *71.  
Dial *76.  
Dial *82.  
Dial *86.  
Dial *85.  
Do Not Disturb  
(Do Not Disturb)  
Touch-Tone Enable  
(Touch-Tone Enable)  
Account Number Entry  
(Account Number)  
Call Park  
(Call Park)  
See page 40.  
Call Pickup  
(Call Pickup)  
Dial *84 (or dial *84 + a line code to program  
buttons to pick up specific lines).  
Line Pickup  
(Line Pickup)  
See page 41.  
Dial *98.  
Requires a button with lights. For 5-button voice  
terminals only. See page 14.  
Message  
(Message)  
55  
 
Feature Programming Chart (continued)  
Feature Name  
(Suggested Button Label)  
Notes  
Programming Code  
OTHER FEATURES (continued)  
Notify  
Notify Send  
(Send to “name”)  
Dial *87 + the intercom number of the person  
you want to notify.  
Dial *88 + the intercom number of the person  
notifying you.  
Requires a button with lights. See page 18.  
See page 30.  
Notify Receive  
(Receive from “name”)  
Dial *91 + one of the following codes:  
850 for group 1  
Group Call Distribution  
(Grp. Call “number or  
name”)  
group 2  
group 3  
group 4  
group 5  
group 6  
851  
852  
853  
854  
855  
56  
   
®
MERLIN Communications System  
Models 1030 and 3070 with Feature Module 5  
Quick Reference Card  
FIXED FEATURES  
HOW TO USE  
FEATURES  
INTERCOM CALLS  
Intercom-Ring Calls  
1. Touch Intercom-Ring. 2. Lift handset. 3. Dial  
2-digit intercom number.  
1. Touch Intercom-Voice. 2. Lift handset. 3. Dial  
2-digit number. 4. When you hear a beep, talk into  
your handset.  
Intercom-Voice Calls  
OUTSIDE CALLS  
1. Touch line button you want if red light next to it is  
not lit. 2. Lift handset. 3. Dial number.  
Outside Calls (Regular)  
1. Touch Pool Access button you want if red light  
next to it is not lit. 2. Lift handset. 3. Dial outside  
number.  
Outside Calls (with ARS)  
1. Touch Pool Access button you want if red light  
next to it is not lit. 2. Lift handset. 3. When you  
hear a dial tone, dial the code for the line pool you  
want. 4. When you hear another dial tone, dial the  
outside telephone number.  
Outside Calls with Dial  
Access to Line Pools  
1. Touch the pool button you want if red light next to  
it is not lit. 2. Lift handset. 3. Dial number.  
Outside Calls with Button  
Access to Line Pools  
CALLS ON HOLD  
Put Call On Hold  
Take Call Off Hold  
TRANSFER CALLS  
Transfer Calls  
Touch Hold.  
Touch the held call’s button.  
1. Touch Transfer. 2. Dial appropriate intercom  
number. 3. Hang up.  
1. Touch Transfer. 2. Touch Intercom-Voice. 3. Dial  
appropriate intercom number. 4. Announce call  
through handset. 5. Hang up.  
Transfer Calls with Voice  
Announcement  
CONFERENCE CALLS  
1. Touch Conference. 2. Touch line button (or  
Intercom-Ring or Intercom-Voice). 3. Dial outside  
number (or intercom number). 4. When the person  
answers, announce the conference call. 5. Repeat  
this procedure for each person you want to include  
in the conference.  
Connect Conference Calls  
1. Touch Drop. 2. Touch the button of the line you  
want to disconnect.  
Disconnect Conference  
Calls  
PROGRAMMABLE FEATURES  
HOW TO PROGRAM  
Slide T/P to P Touch button  
FEATURES  
Dial this code:  
QUICK DIALING  
Outside Auto Dial  
*90 + outside number, account number, or a  
PBX/Centrex feature code  
*91 + MERLIN system intercom number  
Auto Intercom  
Personal Speed Dial  
A Personal Speed Dial code (#01—#22) + *90 +  
outside number (does not use a button)  
*95 + System Speed Dial code (without #)  
*74  
System Speed Dial  
Saved Number Redial  
Last Number Redial  
*73  
*6 + the intercom number  
Manual Signaling  
PAGING  
*91 + appropriate code (uses additional  
equipment)  
Loudspeaker Page  
*91 + appropriate code  
Group Page  
AUTO ANSWER  
Auto Answer-All  
Auto Answer-Intercom  
CALL COVERAGE  
Call Coverage  
*75 (uses additional equipment)  
*70 (uses additional equipment)  
*4 + intercom number of the person you want to  
cover (use a button with lights)  
*77 (use a button with lights)  
Coverage Inhibit  
OTHER  
*72 (use a button with lights)  
Privacy  
*71 (use a button with lights)  
*76  
Do Not Disturb  
Touch-Tone Enable  
Account Number Entry  
Call Park  
*82 (use a button with lights)  
*86  
*85  
Call Pickup  
*84 (or *84 + line code to program buttons to  
pick up specific lines)  
Line Pickup  
*98 (use a button with lights)  
Message  
No dial code is necessary. Just slide T/P to P and  
touch Message (light goes on).  
Simultaneous Voice and  
Data Calls  
*87 + intercom number of the person you want to  
notify (use a button with lights)  
Notify Send  
*88 + intercom number of the person notifying  
you (use a button with lights)  
Notify Receive  
*91 + appropriate code  
Group Call Distribution  
AT&T  
MERLIN is a registered trademark of AT&T  
© Copyright 1986 AT&T. Printed in U.S.A.  
999-500-143 IS  
May 1986  
Issue 1  

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